Yotpo

Yotpo is an app. Install it from Apps, then open it with Open app: it opens inside your admin, signed in to your store as you.

The app uses your own Yotpo account. Its keys are kept encrypted and never shown again (the page shows only their last four characters); leave a key’s field empty to keep it.

Saving the keys and settings, Test connection, looking up a customer’s points and adding reward codes need a role that sees your customers and your orders, because they go to the Yotpo account you connect. If the app has been open for more than 15 minutes when you press, it asks you to open it again from Apps.

Connect

1. Reviews: paste the Store ID (app key) and the API secret from Yotpo (Settings › General settings).
2. Loyalty: paste the GUID and the API key from Yotpo Loyalty (Settings › General).
3. Press Test connection. The app checks each pair of keys and lists your loyalty rewards.

Reviews

Turn on Bring Yotpo’s reviews into the store. Every ten minutes, new and changed reviews come into your store, with their photos and your public replies, and reviews removed in Yotpo are removed from your store. Sync now does it at once. Product reviews must be on in Settings › Product reviews for your store to show them; you find them under Products › Reviews marked From Yotpo.

• New reviews wait for my approval: a new review waits for you instead of showing at once. After that, publishing, rejecting and replying are yours.
• Each review is signed with the reviewer’s first name and the first letter of their last name, as reviews written in your store are.
• Yotpo knows your products by your old shop’s ids. The app matches each one with yours by its handle, the last part of its address, or its SKU. How the reviews stand lists those it could not match, whose reviews are left out. After you add or rename products, press Match products again.
• Reviews of your shop as a whole (not of a product) are not brought in.

Review requests

Turn on Send shipped orders to Yotpo for its review requests to let Yotpo email buyers for a review after their order ships. Turn off your store’s own review requests (Settings › Product reviews) so buyers are not asked twice. A product Yotpo has not seen is added to Yotpo first, linked to your Shop address for Yotpo. Yotpo is told what each order is worth without its tip.

Loyalty

Turn on Record orders for points. An order earns its points once it is paid or delivered; money given back, or a cancelled order, takes them back. Test orders are never sent.

• A customer’s points: type a customer’s email and press Look up to see their points and tier.
• Reward codes: when a customer takes a reward, Yotpo gives them one of these codes. Make the codes in Discounts first, choose the reward, paste the codes (one per line or separated by commas, up to 10,000) and press Add codes.

Points on your customers' account pages

Turn on Show points and rewards on customers' account pages (with [customer accounts](/docs/customer-accounts/) on). Signed-in customers then see, on their account page, their points, their tier and the rewards their points reach, and redeem a reward there:

• Yotpo takes the points and gives the customer one of the reward’s codes (above), which their account page shows, usually within a minute. A reward with no codes left is refused, and What went wrong asks you to add codes.
• Programme name on the account page heads the section, like CLUB. Left empty, your store says “Points” in the customer’s language.
• Rewards where the customer chooses how many points to spend are not offered there.
• If Yotpo does not answer while a customer redeems, the customer reads that it could not be redeemed, and What went wrong names them so you can check in Yotpo Loyalty whether the points were taken.

Turning it off takes the section off your customers' account pages within a minute, and rewards they asked for that the app had not redeemed yet read as not redeemed, so nobody waits for an answer.

Only one app can show a store’s loyalty. If another one already does, this is turned off and What went wrong says why.

What went wrong

Anything the app could not do is listed with its reason: a product it could not match, a review longer than your store takes, an order without an email, a reward with no codes left, or what Yotpo answered. When you delete a customer in Customers, the problems that name their email are deleted from the app too.

The app’s page is in English and Bulgarian.

Known limit: the app has so far only met a stand-in for Yotpo, never a real Yotpo account. When you first connect yours, compare the first reviews and points it brings with what Yotpo shows.