Blocked customers
Emails and phone numbers your store takes no orders from, until you lift the block.
In the admin Customers › Blocked
Open Customers › Blocked. A block is an email or a phone number your store takes no orders from: someone who keeps refusing cash-on-delivery parcels, for example. They can still look around your store, but checkout refuses their order and tells them, in their language, that the store can’t take it and to contact the store. It gives no reason. A block lasts until you lift it, and orders already placed stay as they are. You can still sell to them yourself: an invoice you send from a draft order goes through.
Block a customer from an order or their page
On an order, under Customer, choose Block customer. The same is on a customer’s page, under their contact details. Tick what to block, the email, the phone number or both, add a Note if you like (only your team sees it), and choose Block. The card then says what is blocked, with Unblock beside each.
Add a block here
Under Add a block, type an Email, a Phone or both, with a note if you like, and choose Block. An email that is not one, or a phone number with fewer than 6 digits, is pointed out at the field.
How a block matches
- An email matches however it is written: in capitals or not, and with or without a “+” tag after the name, so mila+shop@example.com is blocked with mila@example.com.
- A phone number matches with or without its country code: +359 88 123 4567, 00359 881234567 and 088 123 4567 are one number.
- If your store takes a phone number instead of an email, an order with only a number is also refused when a customer with that number has a blocked email. Leaving the email out doesn’t get past the block.
- Blocking an email or phone that is already blocked keeps the block there.
The list
The list shows each blocked email and phone number, newest first, with when it was added and its note. Once it holds more than 10, Search blocks finds one by its email, number or note. Unblock lifts a block at once: checkout takes their orders again.
Privacy
A block holds an email or a phone number, so it is part of what your store keeps about a person: the copy of a customer’s data (on their page, under Privacy) lists the blocks on their email or phone, with your note. Erasing a customer keeps the blocks, so the store can still refuse their orders; lift a block to remove it.
Who can block
Owners, admins and staff can see, add and lift blocks. Designers cannot see them.