Subscriptions

Open Orders › Subscriptions. Customers subscribe at checkout, and each delivery becomes an order of its own.

Find a subscription

• All, Active, Paused and Cancelled show subscriptions in one status.
• Search subscriptions finds a customer by name or email.

The status and the search stay in the page’s address, so you can share a view with your team.

A subscription’s page

Shows the Customer, the Product, how often it is delivered (Every delivery), how it is Paid with, when it Started, the Next order, the Orders it has placed, and its Timeline.

• Order now places the next order straight away. It asks first, saying which card it charges and what the items come to at today’s price; shipping and tax are added as on every delivery, and the customer gets the order email.
• Skip next delivery moves the next order on by one delivery.

Each button acts once per press: a double-click, or the same button pressed in a second tab for the same delivery, places one order and charges the card once, and skips, pauses or cancels once.

• Pause stops orders until you Resume it.
• Cancel subscription ends it: no more orders are placed. Storeloom asks you to confirm.

The customer gets an email each time you skip, pause, resume or cancel, saying what changed and when their next delivery is.

When a renewal payment fails three times, the subscription is paused and shows Paused: renewal failed. Resume on its own charges nothing: resume it, then use Order now to try the card again, or leave it for its next order date.

Changes the customer makes

Customers with an account on your store see their subscriptions when they sign in, and can skip the next delivery, pause, resume and cancel, as far as you allow in [Subscription settings](/docs/subscription-settings/). Their changes count the same as yours, and they get the same emails.

• A subscription the customer paused shows Paused by the customer. They can resume it themselves. One you paused, or one paused after failed renewals, only you can resume.
• When they cancel, they can say why. Their reason shows under the cancelled subscription and in the timeline.

Timeline

Timeline lists every skip, pause, resume, cancellation and Order now, newest first, with who did it: The customer, in their account, or the team member by name. A skip also says which delivery was skipped and the next one.

Who can see subscriptions

Owners, admins and staff can see subscriptions.