Abandoned checkouts

Open Orders › Abandoned checkouts. A shopper appears here once they typed their email at the checkout and left without ordering, whether or not they pressed anything else.

The list

Each row shows the Shopper, the Cart (how many items, and which), the Total (what the shopper last saw at the checkout, after discounts and with shipping; the cart’s subtotal until a total was shown), the Reminder (Sent and when, or Not sent, with No marketing consent under it when the shopper did not agree to marketing emails) and when they Left. Copy link to cart copies a link that opens the cart as they left it, for you to send them yourself.

One checkout

Choose a shopper’s name to open that checkout: what was in the cart, who left it, whether they agreed to marketing emails and whether a reminder went. Copy link to cart gives you a link to send them yourself, and Print prints the page.

The reminder email

Reminder email sends one email with a link back to the cart.

• Send reminders: Off; On, to shoppers who agreed to marketing emails (only shoppers who ticked “Email me with news and offers” at checkout); or On, to every shopper who entered an email at checkout. In the EU and the UK, emailing shoppers who did not agree to marketing emails may need their consent, so check the rules where you sell before choosing it. Either way the email goes only if the shopper has not ordered since.
• After: how long to wait before sending, from 1 hour to 72 hours.

Returning shoppers

With reminders on, a shopper who orders and agrees to marketing emails is remembered: their next cart in your store already knows their email, kept by the store’s cart cookie in their browser. If they come back, fill it and leave without reaching the checkout, it shows here with Left in their cart under their name, and the reminder goes once, after the same delay, only while they are still subscribed to your marketing emails. When they unsubscribe, nothing more is sent.

When you change a choice, the bar at the top says Unsaved changes: Apply keeps it, Discard puts it back. Edit the email’s words in Emails.

Who can see abandoned checkouts

Owners, admins and staff can see checkouts.