Chat

Chat puts a chat button on every page of your store. An AI assistant answers shoppers' questions in their language, from what your store already shows anyone: your products, prices, stock, policies and store facts in Agentic. It tells shoppers it is an AI.

It cannot see orders or customers, and it cannot change anything in your store. For an order, a complaint or a question it cannot answer, it points shoppers to Talk to a person.

Turning it on

Open Customers › Chat and tick Show the chat on my store. Only the store owner can turn the chat on, because its answers are paid from the owner’s AI credits; the assistant and AI connections cannot turn it on either. Anyone who manages the store can word it and turn it off. Then, if you want:

• First message: what it says first. Leave it empty for a hello in the shopper’s language.
• How it sounds: Friendly, Plain and brief or Formal.
• Rules: what it must and must not say, in your own words, such as “never promise a delivery date”.

The save bar at the top saves your changes. The button appears on your store within a minute.

To give it answers of its own, add store facts in Agentic: common questions and your answers to them.

What it costs

Each answer uses AI credits from the account of the store’s first owner, usually a tiny part of a credit. If the credits run out, the chat stops answering and shoppers can leave you a message instead, so nobody is left waiting. A chat also hands over after 30 messages, and a store answers up to 1,000 messages a day.

The chat spends at most 25 AI credits a day, whoever writes to it. When they are used it steps aside the same way, and the page tells the owner; it answers again as that day’s answers pass a day old. The chat never starts your automatic top-up: a shopper’s message is paid from the credits you have and never charges your saved card.

Talk to a person

A shopper who chooses Talk to a person leaves their email and a message. It reaches Customers › Messages, like your contact form.

What people asked

Last 30 days counts chats, questions and how many wanted a person. Conversations lists every chat, the latest first, 50 at a time; Show more shows the next ones. Choose one to read it. Wanted a person marks a chat where the shopper asked for you, or where the assistant could not answer.

To delete a chat, open it and choose Delete conversation. It asks first, then deletes everything said in it for good, for you and for the shopper. Team members who can change customers can delete a chat; use it when a shopper asks you to remove what they wrote.

Privacy

The chat sets one small cookie, and only when a shopper sends a message. It keeps their conversation together for 7 days.

Shoppers sometimes type their name, email or an order number into the chat. A chat is kept for 90 days after its last message and then deleted by itself, with everything said in it. You can delete one sooner (see above). A chat is not linked to a customer, so erasing a customer does not remove their chats: delete those here. Tell shoppers about the chat, and how long it is kept, in your privacy policy.