Messages

Open Customers › Messages. To receive messages, add a Contact form section to a page in the theme editor; what shoppers send arrives here.

Inbox and Done

New messages arrive in Inbox; what you have dealt with is in Done. Each tab says how many it holds. Your store’s owners also get each message by email, each in their own admin language, and the page header says how many are unread.

Each message shows who sent it, their email, their phone if they gave one, the page they wrote from, when, and what they wrote.

Answer

Answer opens a box right under the message: the Subject starts as “About your message” and you write the Answer. Send answer sends it in your Contact customer email (see Emails), in the language the shopper wrote in, with your store’s email as the reply-to, so their reply comes to you. The message moves to Done and says when you answered it. Answer again writes once more. While you are writing an answer, leaving the page, changing tab, Cancel or answering another message asks first, so the answer is not lost by mistake.

Keep track

• Done moves a message out of the inbox without an answer, for example a thank-you. Back to inbox brings it back.
• Mark read and Mark unread keep track of what you have seen.
• Delete removes a message for good, after you confirm.

Who can read messages

Owners, admins and staff can read messages from customers.