Alerts
What needs you on this store, in one place.
In the admin The bell at the top of the admin
The bell at the top of the admin shows how many new things need someone on this store. Choose it to see them, newest first, from the last 30 days (money taken at another amount that you have not decided about, however old):
- a payment disputed on an order
- a return a customer asked for
- a withdrawal received
- a customer’s message you have not read
- a review or blog comment to approve
- a workflow that failed
- an order from a company to approve
- a payment taken at another amount than the order’s
- a cancelled order paid after all
- a refund that could not be sent, or a second payment that could not go back
- a payment confirmed after you marked the order paid yourself
- a refund a payment app sent after you had sent the money back another way
- an order that had shipped whose payment then did not go through or was taken back by the provider
Choose an alert to open what it is about. An alert leaves the list once you deal with it: a message you read or a review you approve is gone, with nothing to tidy up. The payment alerts go once you deal with them (see Payments): money taken at another amount once you mark the order paid or say you sent it back with the provider, however long that takes (money you counted in the order’s currency stays while another payment, or other money you counted, means the order holds more than its price: for 30 days from the latest of your mark and that payment, or until you refund what is above the price); a payment confirmed after you marked the order paid once you refund that much; a refund the app could not send once you mark it sent back another way; a second payment that could not go back once it is refunded. An order that shipped and then went unpaid goes once it is paid (for example when you mark it paid after collecting the money) or cancelled. A refund sent twice stays its 30 days.
Mark all as read clears the count for you. Everyone on the store has their own count, and you only see what your role lets you read.
For alerts on your phone or computer when the admin is closed, see Notifications in your account.