Royal Mail Click & Drop

Royal Mail Click & Drop is an app for sending from the United Kingdom. Install it from Apps, then open it with Open app: it opens inside your admin, signed in to your store as you. The app is free; Royal Mail bills its own postage. It speaks English.

The app sends your orders to your Click & Drop account. You choose the Royal Mail service, buy the postage and print the labels in Click & Drop. When Click & Drop has an order’s tracking number, the app marks it fulfilled here with Royal Mail and that number.

Connect

1. In Click & Drop, open Settings › Integrations, add Click & Drop API and update it. Open its row in the list to see your auth key. Click & Drop allows one API integration per account.
2. Paste the key into API key in the app and press Test connection (or Save). It is kept only when Click & Drop accepts it, encrypted, and never shown again; leave the field empty to keep it. If you delete the integration in Click & Drop and add it again, it gets a new key: paste that one.

Click & Drop has no test system: every order the app sends appears in your Click & Drop account. Nothing is charged until you buy postage there.

The parcel

Each order goes to Click & Drop as one parcel. An order whose products have weights goes with what they weigh; one over 30 kg is not sent, and What went wrong says what it weighs. An order whose products have no weights goes with the Weight in grams you set in the app (from 1 to 30000; 1000 to begin with, once you save). The Package format you set is used for every order: Choose in Click & Drop, Letter, Large letter, Small parcel, Medium parcel, Large parcel, Parcel or Documents. Change the weight or the format in Click & Drop for an order that differs before you buy its postage.

Sending orders

• On, and Send each new order to Click & Drop automatically: each new order, test orders aside, goes to Click & Drop as soon as it is placed, with the customer’s name, address, phone and email, its date, its items (with their names, SKUs, quantities and prices), the value of the goods after any discount, the shipping charged, any tax added at checkout, the total and the order’s currency. The order number and the customer’s note are in its Special instructions. Click & Drop keeps each product with a SKU in its own product list.
• An order that is not paid yet, such as a bank transfer, waits as Waiting for payment and goes to Click & Drop once it is paid. An order a company buys on payment terms (pay in 30 days and the like) is unpaid by agreement and does not wait: it is sent at once.
• An order sent again never becomes a second order in Click & Drop: each carries its own reference (storeloom- and the order’s id, cut to the 40 characters Click & Drop takes), and the app looks for it in Click & Drop before it sends the order.
• For Northern Ireland, the app tells Click & Drop the parcel goes to a business when the address has a company name.
• For a parcel to another country, Click & Drop asks for the customs details before you buy its postage.

Not sent, with the reason shown: orders paid on delivery, orders to a courier office, locker or service point, orders whose address has no name, street, city or country, and orders to the United Kingdom, the Channel Islands or the Isle of Man without a postcode. Orders picked up are not sent. Ship these yourself. When Click & Drop itself does not take an order, its words are shown, with the fields it names.

If Click & Drop is busy or cannot be reached, the app sends the order again on its own within ten minutes, a few times, looking for it in Click & Drop first.

Cancelled orders

When you cancel an order here, the app deletes it in Click & Drop too while it has no label, and an order waiting for payment is simply not sent. An order with a label in Click & Drop stays there: What else went wrong tells you to cancel it in Click & Drop if the parcel has not gone. If Click & Drop does not let the app delete orders on your account, it tells you to delete it there.

Auto-fulfill

The app reads the orders it sent from Click & Drop every ten minutes; Check orders now reads them at once.

Auto-fulfill is on unless you turn it off. When Click & Drop has an order’s tracking number (its label is made), or despatches it with a service that has no tracking, the order is marked fulfilled here with Royal Mail, and the customer is emailed the tracking number with Royal Mail’s tracking page. The app does not follow the parcel after that: Click & Drop does not give the app its tracking.

Turn Auto-fulfill off to fulfill orders yourself: the app still shows each order’s tracking number on its own page, but leaves the order unfulfilled. Orders shipped while it was off stay yours to fulfill when you turn it back on.

Labels

You print labels in Click & Drop. With a Royal Mail Online Business Account, Label beside a shipped order downloads its label as a PDF. Click & Drop gives labels to apps for Online Business Accounts only: on any other account, the first try tells you to print the label in Click & Drop, and the app stops offering them until you paste a new key.

Orders sent

Orders sent lists each order with its state: Waiting for payment, Sending, In Click & Drop, Not sent (with the reason), Shipped or Cancelled, Click & Drop’s number for it, its tracking number (a link to Royal Mail’s tracking page) or Despatched without tracking, whether the app fulfilled it, and its label.

Send again, under an order that was not sent, reads the order from your store again and sends it: fix what the reason says first, such as the address. An order deleted in Click & Drop shows as Not sent, and Send again sends it anew. Send an order by hand takes an order number, like #1001: use it for an order placed while sending automatically was off, or one waiting for a payment you received outside the store. For an order not paid yet, the page says so and sends nothing until you tick Also when the order is not paid yet and press again.

Orders ticked in Storeloom

In your Orders list, tick up to 50 orders and choose Make labels: the app opens with them at the top, under Orders ticked in Storeloom. Each shows whether it is in Click & Drop, why it was not sent, or Not sent yet. Send … orders to Click & Drop sends the ones not there yet, one after another, by the same rules as sending by hand, so an order is never sent twice; you then choose the service and print the labels in Click & Drop. An order that a fulfilment service ships gets none. A press stops starting new orders after about 40 seconds: press the button again to go on with the rest. A second press while one is running is turned away. For an order not paid yet, such as a Pay later order you made, the page says so and sends nothing until you tick Also when the order is not paid yet and press again.

With an Online Business Account, Print selected labels (tick labels under Orders sent) or Print these labels (under the ticked orders) prints labels as one PDF, in the order you chose (up to 50). If one cannot be fetched, nothing is printed and the page names that order.

What else went wrong

What else went wrong lists what is not about sending an order: an order cancelled here that has a label in Click & Drop or that Click & Drop would not delete, or one that had nothing left to fulfill here (fulfilled by hand meanwhile).

Remove the app

Remove in Apps stops it at once: new orders are no longer sent to Click & Drop. Two days later the app deletes everything it kept for your store. Orders already in Click & Drop stay there.

What the app keeps

The app keeps your store’s address and access, the Click & Drop API key (encrypted) and the settings you enter, and for each order sent: the order number, Click & Drop’s number for it, its state and what went wrong, and once shipped, the tracking number and link. It keeps no customer names, addresses or phone numbers: it reads them from your store when it sends an order and sends them to Click & Drop. The App Shop links to the app’s privacy page, which says the same.